FAQs
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We offer a range of products, including physical books, digital downloads, and online programs, all designed to help educators, school leaders and schools improve performance, resilience, and wellbeing.
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To place an order, simply browse our shop, select the product you’re interested in, and click "Add to Cart." Proceed to checkout and follow the prompts to complete your purchase.
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We accept major credit cards, PayPal, and other secure payment options available at checkout.
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We ship physical products within Australia and international and digital products and online programs can be purchased worldwide. Please note that delivery times and costs may vary depending on your location. View shipping & handling info here.
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Shipping costs are calculated at checkout based on your location and the size of your order. You’ll see the total before completing your purchase. International orders and bulk orders will require you to contact us for an actual shipping cost pricing prior to completing your purchase. This will be made apparent at the checkout and the purchase will not be able to be completed via the online shop.
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Yes, once your order is dispatched, you will receive a confirmation email with a tracking link to monitor its progress. Check approximate delivery times here.
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For physical products, we do not offer returns for change of mind. Due to the nature of digital products and online programs, refunds are not provided unless required by law. For more details, please refer to our Return Policy.
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If your book arrives damaged, please contact us within 7 days of receiving your order. Include a photo of the damage and your order details, and we’ll arrange for a replacement or refund.
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Yes, we offer discounts for bulk purchases of certain products. Please contact us at operations@dradamfraser.com or call +61 2 9564 5763 for more information.
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Absolutely! If you experience any issues or have questions, please reach out to us at programs@dradamfraser.com or call +61 2 9564 5763. We’re here to help.
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Yes, many of our products can be purchased as gifts. For digital products and online programs, ensure you provide the recipient’s email address during checkout.
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After completing your purchase, you will receive an email with a download link or login details to access your digital product. Please check your spam or junk folder if you don’t receive it promptly.
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Access period to digital products varies depending on the product purchased. To find out how long you will have access to a specific product, please reach out to us at programs@dradamfraser.com or call +61 2 9564 5763. We’re here to help.
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Digital files are provided in universally accessible formats, such as PDF or MP4, depending on the product. Details will be available on the product description page.
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No, all digital products are for personal use only and may not be shared, redistributed, or resold without prior written permission. This is a condition of sale – see terms and conditions of sale.
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Refunds are available for physical products that meet our Return Policy conditions. Refunds for digital products are generally not provided unless required by law. For more details, refer to our Return Policy.
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If you have questions or need assistance, please reach out via:
Email: programs@dradamfraser.com
Phone: +61 2 9564 5763